Our Policies

01

Shipping Policy

We aim to process and dispatch all confirmed orders as quickly as possible.

Order Processing

• Orders are generally processed within 1–3 business days after successful order confirmation.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at the time of purchase.

Delivery Time

• Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, and other circumstances.
• Estimated delivery timelines will be communicated at the time of order or through the shipping confirmation.
• Delays caused by courier partners, natural events, incorrect/incomplete addresses, or circumstances beyond our control may occur.

Shipping Charges

• Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
• Any free-shipping offer will be subject to the terms and conditions of the respective offer.

Incorrect Address

Customers are requested to provide a complete and accurate delivery address and contact number. Printland Enterprises will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

02

Return & Refund Policy

Due to the personal-care and hygiene nature of skincare products, Printland Enterprises generally does not accept returns of products once they have been opened, used, or tampered with.

However, if you receive a product that is damaged, defective, incorrect, or otherwise not as ordered, you may contact us for assistance.

Eligibility for Replacement/Refund

A request may be considered when:

• The product received is damaged.
• The wrong product has been delivered.
• The product is defective or has a manufacturing issue.
• The product received does not match the product ordered.

Damaged or Incorrect Orders

Customers should contact our customer support team as soon as possible after receiving the order and provide:

• Order number
• Photographs/videos of the package and product
• Description of the issue

We may review the submitted information before approving a replacement or refund.

Non-Returnable Products

Opened or used skincare products, including sunscreens, moisturizers, and cleansers, are generally not eligible for return due to hygiene and safety considerations.

Products damaged due to misuse, improper storage, or normal wear after delivery may not qualify for a replacement or refund.

Refunds

If a refund is approved, the refund will be processed through the applicable payment method or as otherwise communicated by Printland Enterprises.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

03

Cancellation Policy

Orders may be cancelled only if the cancellation request is received before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, customers should contact Printland Enterprises using the customer support details provided on the website and mention their order number.

If an eligible cancellation is approved, the applicable refund will be processed through the original payment method, subject to the payment gateway and banking timelines.

04

Privacy Policy

Printland Enterprises respects your privacy and is committed to protecting the personal information shared by you.

Information We May Collect

Depending on your interaction with our website, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Order and transaction information
• Website/account information
• Information provided when contacting customer support

How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Communicate order updates
• Provide customer support
• Process payments and refunds
• Improve our products, services, and website
• Send promotional communications where permitted and where appropriate consent has been obtained
• Prevent fraudulent or unauthorized activities

Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Services

We may work with trusted third-party service providers such as payment gateways, logistics partners, technology providers, analytics providers, and marketing service providers where required to operate our business.

Such third parties may process information only as necessary to provide their respective services and subject to applicable requirements.

05

Terms & Conditions

By accessing or using the Printland Enterprises website, you agree to comply with these Terms & Conditions.

Products

We make reasonable efforts to display accurate product descriptions, images, prices, ingredients, and other product information.

However, minor variations in product packaging, colour, appearance, or labelling may occur.

Pricing

All product prices displayed on the website are subject to change without prior notice.

Any applicable taxes, shipping charges, or other charges will be displayed as applicable during checkout.

Product Usage

Customers should read the product packaging, ingredients, directions for use, warnings, and other instructions before using any product.

Printland Enterprises products should be used only as directed.

Website Use

Customers agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Copy or reproduce website content without authorization.
• Interfere with the website's functionality or security.

Intellectual Property

All website content, including brand names, logos, product images, graphics, text, designs, and other materials, belongs to or is licensed to Printland Enterprises and may not be reproduced or used without prior permission.

06

Product & Safety Disclaimer

Printland Enterprises skincare products are intended for cosmetic and personal-care use.

Individual results may vary depending on skin type, lifestyle, environment, and other factors.

Customers are advised to:

• Check the ingredient list before use.
• Follow the recommended directions for use.
• Perform a patch test before applying a new product, especially if you have sensitive skin.
• Avoid using a product if you are known to be allergic to any of its ingredients.
• Discontinue use if significant irritation or an adverse reaction occurs and seek appropriate professional advice if necessary.
• Keep products away from children's reach unless the product is specifically intended for children.
• Store products according to the instructions provided on the packaging.

Product information provided on the website should not be considered medical advice or a substitute for consultation with a qualified healthcare professional.

07

Customer Grievance & Support

For questions regarding orders, products, shipping, returns, refunds, or other concerns, customers can contact the Printland Enterprises support team through the contact details provided on the website.

Please keep your order number available when contacting us regarding an existing order.

We aim to review and resolve customer complaints within a reasonable period in accordance with applicable laws and regulations.